Frequently Asked Questions

Ready-to-ship delivery: 5–10 business days. Made-to-order and custom orders: 10–60 days, depending on quantity, quality requirements and design. Contact us before purchasing if you need delivery by a specific date.

All products currently presented in our online catalog are ready to ship, with estimated delivery in 5–10 business days. Made-to-order or customized requests follow a separate 10–60 day timeline. Contact us before purchasing if you have a specific delivery deadline.

For an existing customizable item, add your design notes and a reference file on the product page. Both are optional, so you can also order the item as shown. For a new project, send a reference, dimensions, materials or colors, quantity and delivery location. We review custom specifications, pricing and the 10–60 day production and delivery estimate with you before production.

Use our Special Request or Contact page and include as much detail as possible: product, quantity, destination, dimensions and customization requirements. For larger projects, floor plans or reference images are also helpful.

Yes. Darchi & Co reviews sourcing requests for furniture, equipment, machinery, fixtures, materials, branded goods and custom products beyond the catalog. We support homes, farms, factories, shops, offices, hospitality venues and other projects. Send the intended use, specifications, quantity and a reference so we can review supplier options.

Yes. We review bulk and project orders for farms, factories, warehouses, shops, offices, restaurants, hotels, event venues and residential projects. Pricing depends on the products, quantities, customization, availability and delivery requirements.

The shipping method depends on size, weight, quantity and destination. Larger orders may require freight or coordinated delivery. The proposed shipping method and estimated timing can be included with your quote.

You will review and approve the design preview or agreed example, specifications, price and estimated timing before placing a custom order. Once placed, custom orders cannot be cancelled or returned for a change of mind. This does not affect remedies for damage, defects, incorrect goods or rights required by law.

No. Dry ice is extremely cold and must not be eaten or placed directly in the mouth. Dry-ice and carbon-dioxide equipment should be used only according to the product instructions, with appropriate handling and ventilation.