Warranty & Returns

Before you order

We are here to help you choose with confidence. Please contact info@darchico.com before purchasing if you need measurements, material details, delivery information or clarification about what is included.

Damaged, defective, missing or incorrect items

If your order arrives damaged or defective, contains an incorrect item, or is lost in transit, contact us promptly with your order number and a description of the issue. Where relevant, include clear photographs of the item, packaging and shipping label. Keep the item and packaging while we review the claim.

We will work with you to resolve the issue through a refund, reshipment or replacement, as appropriate to the circumstances and applicable law. If a return is required because we sent the wrong item or the item arrived damaged or defective, we will provide return instructions and cover the necessary return shipping. Please contact us before sending anything back.

Change-of-mind returns

Standard purchases are final sale for a change of mind. Exceptions may be considered individually and must be approved by us in writing before an item is returned. An exception is not guaranteed.

For an approved change-of-mind return, the customer is responsible for the return shipping or freight cost. The item must be unused, unassembled and in its original condition and packaging. We will confirm the return arrangements and refund terms before you ship it. These conditions do not limit remedies for damaged, defective or incorrect goods.

Custom and made-to-order products

Before you place a custom order, we provide a design preview or agreed example, specifications, price and estimated timing for your review and approval. Please check these details carefully and ask for any changes before ordering.

Once placed, custom and made-to-order orders cannot be cancelled or returned for a change of mind. This restriction does not apply to remedies required by law, including for damage, defects, incorrect goods or a material failure to meet the agreed specifications.

Delivery delays and non-delivery

If we cannot ship within the stated timeframe, we will notify you of the revised estimate and provide the cancellation and refund options required by applicable law. This also applies where a custom-order restriction would otherwise prevent cancellation.

Return process and refunds

Email info@darchico.com with your order number and reason for the request. We will explain the next steps and, where needed, provide return authorization and the correct return address.

Approved refunds are issued to the original payment method after any required return and inspection, or within any earlier period required by law. Once issued, please allow approximately 7–10 business days for the refund to appear; processing time depends on your payment provider.

Manufacturer warranty

Some products include a manufacturer warranty. Availability, coverage, duration, exclusions and claim procedures vary by product and manufacturer. Refer to the information supplied with your product or contact us before purchasing to confirm any applicable warranty.

Nothing in this policy limits statutory consumer rights or other rights that cannot lawfully be excluded.